Refund Policy

Thank you for choosing InstafyHub. This Refund Policy explains when a purchase is and isn't eligible for a refund. Please read it before placing an order.

1. Nature of Our Services

InstafyHub sells digital, non-tangible engagement services (likes, followers, views, comments, and similar). Because these services begin delivering shortly after purchase and can't be "returned" once delivered, orders are generally final once fully delivered. By purchasing, you acknowledge and accept this.

2. When You're Eligible for a Refund

Even though our services are digital, we'll refund you in the following situations:

1. Non-delivery. If we fail to deliver your order within 7 days of purchase due to a problem on our end, you're entitled to a full refund for the undelivered portion.
2. Partial delivery. If only part of your order was delivered and the remainder can't reasonably be completed, we'll refund the undelivered portion on request.
3. Duplicate or mistaken charges. If you were accidentally charged twice for the same order, we'll refund the duplicate charge once verified.

To request a refund under any of the above, email us at support@instafyhub.com with your order number and a short explanation. We aim to respond within 3–5 business days.

3. When a Refund Isn't Available

• The order was delivered in full as described at checkout;
• You're unsatisfied with the quality or pace of engagement received, where delivery otherwise matched what was ordered;
• Free trials or promotional/discounted orders;
• Delivery was delayed or stopped because your account was set to private, its username was changed, or it was otherwise made ineligible for delivery after the order was placed;
• The account associated with the order was suspended, banned, or removed by the platform (e.g. Instagram) for reasons unrelated to our service;
• The order was found to violate our Terms of Service.

4. How Refunds Are Paid

Approved refunds are returned to your original payment method. Depending on your bank or payment provider, it can take a few business days for the refund to appear on your statement after we process it.

5. Chargebacks and Disputes

If you have an issue with an order, please contact us first at support@instafyhub.com before filing a chargeback with your bank or payment provider — most issues can be resolved faster this way. Chargebacks filed without contacting us first may result in your account being suspended and services already delivered being reversed, and we may submit order and delivery evidence to your payment provider to contest an unwarranted dispute.

6. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.

7. Contact Us

Questions about a refund or an order? Email support@instafyhub.com and we'll help sort it out.